Handling all incoming reservations for a hotel is a heavy daily burden for Front Office teams. It destructs them from their guest facing roles and requires a lot of time and energy, which should be directed to optimizing guest experience. Thus, we take care of all the relevant back-office work with a sales-oriented approach and create the necessary space and time for the team to perform. Our work includes handling all online & offline bookings, including groups, maximizing direct booking conversion, communicating with guests, securing payments and training front office teams accordingly.